Refund Policy
Refunds within 14 hours of purchase are automatic. One click on your account page, no questions asked (one automatic refund per 90 days).
From 14 hours up to 14 days, refunds are reviewed by our team.
After 14 days, if you have a problem we can't solve, we'll refund your purchase.
Free trial
The All-Access Forever free trial is never charged, so there is nothing to refund for it.
How to get a refund
Go to Account → Refunds (signed in on the website). Within 14 hours of purchase, press Refund now: the refund is made at once (one automatic refund per 90 days; after that, your request is reviewed). From 14 hours up to 14 days, press Request a refund (reviewed): we review it, usually within 2 business days, and email you the decision. After 14 days, press Report a problem: we try to solve it, and if we can't, we refund your purchase. You can also email [email protected] with your order number (it starts with ord_). Refunds are handled by us, the seller (Madame AI, Estonia; legal information).
Card payments
Card refunds are automatic: we refund the full amount through Stripe, our payment processor, straight back to the card, Apple Pay, Google Pay or Link account you paid with. You don't need to send any bank details. We issue it the same day you ask, at the latest the next business day; your bank may take 5–10 business days to show it.
After a refund
The refunded pack is removed from your account. If you open a dispute (chargeback) with your bank instead, the pack is removed while the dispute is open.
Support payments
Support payments (“Support Madame AI”) are voluntary payments for our free content, not charitable gifts, and not tax-deductible. They are refundable in full within 14 days: email [email protected] with your order ID or the time of the payment. A refund or dispute lowers your supporter total, and with it your badge.
After 14 days
Purchases older than 14 days, or used for more than 14 hours, are not normally refunded, but contact us if something is wrong — we'll help. Your statutory rights as a consumer are not affected.